Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.trauma-sense.com or registering for any or our services.

Dr Susanna Petche is the data controller, and we are responsible for your personal data (referred to as “we”, “us”, “our” or “our clinic” in this privacy notice).

Contact Details

Name: Dr Susanna Petche
Email address: talk@trauma-sense.com

What data do we collect about you?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

• Personal data

• Health related data

• Financial details

How we collect your personal data

We collect data about you through a variety of different methods including:

• When registering for our services; signing terms of engagement and completing a health questionnaire

• During a consultation, in person, video call or by telephone and includes email correspondence

• By online payment

• Laboratory testing which you have agreed to

• Healthcare services (eg your GP or hospital specialist) involved in your care, whose details you have provided to us.

• We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our Cookie Policy for further details.

We use this information to provide direct healthcare to you. This means that the legal basis of holding your personal data is for legitimate interest.

How we use your personal data

We use your data to fully understand your health needs and concerns, to provide medical services tailored to your individual needs.

Information may also be shared:

• With your written consent, with partner laboratories and healthcare colleagues eg nutritional therapists for testing and interpretation of your results

• You may request that results or reports are shared with your GP or other healthcare provider specified by you

• We agree that it would be advisable to refer you onto another healthcare professional

We adhere to the principles of the Data Protection Act 2018. We do not share personal information with third parties unless you have provided consent or are required by law to do so.

How do we store your data?

We are committed to protecting and respecting your privacy.

Within the health sector, we must follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and shared for the purpose of providing direct healthcare.

We ensure that the information we hold is kept in secure locations, protecting personal and confidential information held on equipment.

All records held by Our Clinic will be kept for the duration specified from our professional association with the General Medical Council (GMC).

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

Your legal rights

In compliance with GDPR, patients have the right to:

• Request access to your personal data, including medical notes.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

You can see more about these rights at: www.ico.org.uk.

​If you wish to exercise any of the rights set out above, please email us at talk@trauma-sense.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Complaints

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office, the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first at talk@trauma-sense.com if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at talk@trauma-sense.com.